Yes, they can work, but most are written poorly. Neil advices staring them off this way...
Hey {first name},
First off I want to thank you for being part of [X community]. I
really appreciate it because without you, the community won't be the same.
To show my thanks, I want to do something for you... but before I do, I need to first find out how I can help you.
If you could answer this question..... I would truly appreciate it.
Because then I can create a [product or service] that will benefit you.
Cheers,
[Signature]
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